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Return Eligibility
If you are not satisfied with your SkyTrak device within the first fourteen (14) days from the date of delivery, the SkyTrak device may be returned for a full refund or replacement device.
For users with a perpetual license for E6 Connect software used in conjunction with a SkyTrak, if you are not satisfied with the E6 Connect software within the first fourteen (14) days from the date of activation of the perpetual license, the license may be returned for a full refund. This paragraph applies to users with a perpetual license only; all other subscription forms will not be eligible for refund.
Your SkyTrak device can no longer be returned after 14 days from the date of delivery.
All returns involving devices originally received outside of the U.S. shall be arranged through your local sales channel.
Returning Your Device
To initiate a return of your device, you must contact Sales Support at The Net Return by telephone at +1 (973) 636 -7354 or email at sales@TheNetReturn.com. The Sales Support team will provide you with a prepaid, shipping label and Return Material Authorization (RMA) number to send the device to The Net Return. Returns without a RMA number will not be accepted by The Net Return. The unit shall be returned with all accessories, including AC adapter and cables with travel case, and in the manufacturer’s original box.
Return Processing
Upon receipt of a returned device, the unit shall be inspected by The Net Return. If such inspection reveals that any of the warranty exclusions provided hereinafter apply, the warranty shall be voided and a repair fee assessed. For purchases made through Affirm, separate terms and conditions instituted by Affirm will apply; payment options through Affirm can be accessed at https://www.affirm.com/lenders.